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Americans with Disabilities Act (ADA) Policies

The Mayor's Office for People with Disabilities works with City partners to enact the Americans with Disabilities Act (ADA) policies.




ADA Policy

The City of Philadelphia's policies regarding the Americans with Disabilities Act.

April 1, 2019

Notice of Nondiscrimination

The notice is an easy-to-read, one-page document that summarizes the City's responsibilities under Title II of the ADA. It includes statements about nondiscrimination towards people with disabilities, surcharge free reasonable modifications and effective communication, the grievance process, and contact information for the Director of ADA Compliance.

April 1, 2019

Grievance Policy

Grievance policies set out a system for resolving complaints of disability discrimination, arising under Title II of the ADA, in a prompt and fair manner.

April 1, 2019

Reasonable Modification Policy

Reasonable modification policies ensure that people with disabilities have an equal opportunity to participate in City programs, services, and activities.

April 1, 2019

Effective Communication Policy

The effective communication policy ensures that the City’s communications with people with disabilities are as effective as communications with others.

April 1, 2019

ADA Liaison Policy

This policy establishes the roles and responsibilities of ADA Liaisons. Department ADA Liaisons help ensure that qualified residents with disabilities can participate in, benefit from, and are not subject to discrimination in City programs, services, and activities under Title II of the ADA.

April 1, 2019

ADA Events Policy

This policy upholds the commitment of the City of Philadelphia to operate the policies, practices, procedures, services, buildings, and activities so that, when viewed in their entirety, they are accessible to and usable by people with disabilities.

October 21, 2019

ADA Website and Virtual Events Policy

Under Title II of the ADA, the City of Philadelphia is responsible for ensuring that its website, virtual meetings/events, and applications (including documents used and posted online) are accessible to everyone, including people with disabilities. This policy reinforces the City’s commitment to ensuring the accessibility of its digital assets to people with disabilities.

October 15, 2020


Relevant information to assist in understanding certain technical terms and concepts from the Americans with Disabilities Act.

April 1, 2019