Health Information Portal (HIP)

The City of Philadelphia's policies regarding the Americans with Disabilities Act.

March 17, 2025

This notice outlines the City's responsibilities under Title II of the ADA. It includes statements about:

• nondiscrimination towards people with disabilities;
• surcharge-free, reasonable modifications;
• effective communication;
• the grievance process; and
• contact information for the Director of ADA Compliance.

April 1, 2019

This policy explains how the City resolves complaints about disability discrimination, under Title II of the ADA, in a prompt and fair manner.

April 1, 2019

This policy ensures people with disabilities have an equal opportunity to participate in City programs, services, and activities.

April 1, 2019

This policy ensures the City communicates with people with disabilities as effectively as with others.

April 1, 2019

This policy establishes the roles and responsibilities of ADA Liaisons under Title II of the ADA. Department ADA Liaisons help ensure that qualified residents with disabilities can participate in, benefit from, and are not subject to discrimination in all City programs, services, and activities.

April 1, 2019

This policy upholds the commitment of the City to ensure the following operations remain accessible and usable by people with disabilities:

• policies
• practices
• procedures
• services
• buildings
• activities

October 21, 2019

This policy reinforces the City’s commitment to ensuring the accessibility of its digital assets to people with disabilities. Under Title II of the ADA, the City of Philadelphia is responsible for ensuring that its website, virtual meetings/events, and applications (including documents used and posted online) are accessible to everyone, including people with disabilities.

October 15, 2020

Relevant information that helps define certain technical terms and concepts from the ADA.

April 1, 2019